All Features

Start all your claims in one place

Finally, one easy form to start an investigation for all your carriers.
Book a demo

Manage your delivery issues

Start an investigation in less then a minute

Your Customer Success team is now able to resolve any complaint while also being in control of delivery issues. Your agents don’t need to worry about following up on the claim processes for endless time anymore and can focus where they are the best: taking care of their customers!

01

02

One process for all carriers

Each carrier has a unique process. You need to upload different documents at different portals with diferrent SLA's. Complex. Our software has simplified it to one form for all carriers.

All the claims in one overview

Be in control of your delivery issues through one platform. All your claim resolutions and investigations that require your attention in one overview.

03

01

Start an investigation in less then a minuteEasily enabled for all your carriers

Your Customer Success team is now able to resolve any complaint while also being in control of delivery issues. Your agents don’t need to worry about following up on the claim processes for endless time anymore and can focus where they are the best: taking care of their customers!To analyze and claim for your delivery issues, we need a little information, such as your carrier credentials or invoices. Thanks to our platform, it only takes a few minutes to share this information and update them at any moment

02

One process for all carriersYour claims automated from start to finish

Each carrier has a unique process. You need to upload different documents at different portals with diferrent SLA's. Complex. Our software has simplified it to one form for all carriers.Be in control of your delivery issues through one platform. All your claim resolutions and investigations that require your attention in one overview.We understand that your business might not have all the resources to completely automate the process. Therefore, Lox supports both API and a manual process to be in control of your delivery issues.

03

All the claims in one overviewAPI and manual processes supported

Be in control of your delivery issues through one platform. All your claim resolutions and investigations that require your attention in one overview.We understand that your business might not have all the resources to completely automate the process. Therefore, Lox supports both API and a manual process to be in control of your delivery issues.
Ready to get started ?
Get in touch with our team of experts!
Ready to get started ?
Get in touch with our team of experts!

Client Testimonials

“Lox is a magic wand that helps you remove the thorns from your feet on all transport subjects and in particular on the invoicing and transport claim part.”
Louise
Head of Customer, Cheerz
“Lox is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”
Tom Requillart
Head of Customer Experience, Hardloop
What I particularly like about Lox is the efficiency of the solution and the savings we achieve.
Guilhem Reynaud
Project Manager, Adesa
By taking care of our refund process, Lox allowed us to save thousands of euros on our shipping costs! Moreover, thanks to their data analysis platform we have a clear follow-up of our logistic expenses and how to reduce our costs."
Pierre Vix
Project Manager, Japhy
The return on non-investment is substantial and immediate!
Eric Villlemair
CEO, Icones
Thank-you-page-LinkedIn-Gtag