FAQs

• What’s the minimum commitment period of your contract ?

  We offer a monthly contract, meaning that you can end the contract whenever you want (on a monthly basis)

• We have a lot of final clients saying that their packages were never delivered. Is it something that Lox can fix ?

  Yes! With our feature my claims you can fill a form regarding your customer complains and we’ll take care of the rest.

• We have many different accounts for one carrier. Would this be a problem ?

  Not at all! Our solution is built to manage many sub accounts and you can even filter information on the platform per sub accounts.

• Does your solution require some technical integrations ?

  No technical integration is mandatory on your in order to set up the solution. However we highly advise you to implement an API connection in order to boost the efficiency of the solution and reduce the input needed on your side regarding claims.

• How long does it take to have the solution fully operational?

  In average our customer gets their first results between two weeks and a month if we have all the information needed. All the necessary information will be given while creating an account and you’ll have 3 different calls with one salesperson to take care of your onboarding and account set up.

• What if I have any contractual specificity?

  No worries we know that it is common to negotiate some clauses with your carrier. We invite you to book a demo with one of our salesperson and discuss what can be done during the implementation of the solution.

• What information do I need to give to set up my account?

  In order for the audit to work we will need your carrier’s platform credentials and your carrier invoices. As for the claiming if no API connection is done we will need more information regarding the content of the box for some tracking numbers.