Save time and money by

automating refund processes

automating
refund processes

The all-in-one platform to handle your delivery issues.
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EASY SET-UP

Our plug-and-play solution gets you up and running in no time. Lox is one of the few solutions that are so easy to implement and ensures an impact in a short time after implementation.

Read more about claim automation process

Our plug-and-play solution gets you up and running in no time. Lox is one of the few solutions that are so easy to implement and ensures an impact in a short time after implementation.

Read More

HASSLE-FREE CLAIMING

Our technology handles everything from identifying the delivery issues to the claim resolution, saving you time and money. Once the claim is open, Lox continuously monitors its status, providing timely updates and communicating with the carrier so you don't have to. We also conduct thorough credit follow-ups to ensure that you receive the compensation you are entitled to.

How to claim all your delivery issues

Our technology handles everything from identifying the delivery issues to the claim resolution, saving you time and money. Once the claim is open, Lox continuously monitors its status, providing timely updates and communicating with the carrier so you don't have to. We also conduct thorough credit follow-ups to ensure that you receive the compensation you are entitled to.

How to claim all your delivery issues

LOW MAINTENANCE,
HIGH IMPACT

Lox is an automated solution that needs very little maintenance to provide results. With our technology, you can rest assured that your delivery issues are in the best hands possible, and you can focus on other areas of your business.

Creating your own claims

Lox is an automated solution that needs very little maintenance to provide results. With our technology, you can rest assured that your delivery issues are in the best hands possible, and you can focus on other areas of your business.

Creating your own claims

AN ALL-IN-ONE SOLUTION

Experience transparency in your claims and refunds via our all-in-one platform. This is how you will gain greater insight into your delivery performance, enabling you to identify areas for improvement and take action to optimise your operations.

Discover our transparent platform

Experience transparency in your claims and refunds via our all-in-one platform. This is how you will gain greater insight into your delivery performance, enabling you to identify areas for improvement and take action to optimise your operations.

Discover our transparent platform

They already love Lox

Lox helps brands focus on what they do best

10+

Countries across the globe

30 Million

Packages analysed each year

5 Million €

Total savings achieved each year

Client Testimonials

“Lox is a magic wand that helps you remove the thorns from your feet on all transport subjects and in particular on the invoicing and transport claim part.”
Louise
Head of Customer, Cheerz
“Lox is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”
Tom Requillart
Head of Customer Experience, Hardloop
What I particularly like about Lox is the efficiency of the solution and the savings we achieve.
Guilhem Reynaud
Project Manager, Adesa
By taking care of our refund process, Lox allowed us to save thousands of euros on our shipping costs! Moreover, thanks to their data analysis platform we have a clear follow-up of our logistic expenses and how to reduce our costs."
Pierre Vix
Project Manager, Japhy
The return on non-investment is substantial and immediate!
Eric Villlemair
CEO, Icones
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