Damaged packages

Make sure you get compensated when your packages and product get deteriorated.
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Damaged goods caused by carriers always impact customers’ experiences. Damaged parcels are also occur often for certain industries where goods are more fragile or hard to package.

Our software identifies from the track-and-trace whether any damages appear during delivery.

Additionally, your team is able to start an investigation within seconds from the platform.
With just a single upload of the damaged pictures, Lox takes care of the claim process and your reimbursement.
Discover your dashboard
Damaged goods caused by carriers always impact customers’ experiences. Damaged parcels are also occur often for certain industries where goods are more fragile or hard to package.

Our software identifies from the track-and-trace whether any damages appear during delivery.

Additionally, your team is able to start an investigation within seconds from the platform.

With just a single upload of the damaged pictures, Lox takes care of the claim process and your reimbursement.
Discover your dashboard

With Lox you are sure that

The claim will always be created and followed up
The claim will always be created on time
You will know per packages what has been
refunded and when
Your claims always get to a conclusion
Average saved cost per invoice at Lox

4%

discover other issues we solve

"At Helloprint, we realised that we were overpaying our carriers for years. Lox took care of the process, which realised a €100.000 saving in 2020."

Lennaert Koch
CFO, Helloprint
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