All Features

Automated claiming

Resolution

Automated Claiming Resolution

Set up your carrier information, and let us take care of the rest. Save 90% of your time spent managing claims.
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Automated Claiming Resolution

Easily enabled for all your carriers

To analyze and claim for your delivery issues, we need a little information, such as your carrier credentials or invoices. Thanks to our platform, it only takes a few minutes to share this information and update them at any moment

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Your claims automated from start to finish

From start to finish, everything taken care off with one solution. Our solution identifies automatically based on the transit information, whether delivery issues occur.
From there the solution automatically starts an investigation with the respective carrier and follows up until the claim comes to a resolution.

The claiming of the delivery issue. Once we are sure that an anomaly has been detected for some of your packages we make sure to start a claim to your carrier. All of the claims that are open respect the claims process of each carrier and provides all the details necessary for the carrier to lead their investigation. No more need to worry about what is necessary per reason refund or per carrier.

API and manual processes supported

We understand that your business might not have all the resources to completely automate the process. Therefore, Lox supports both API and a manual process to be in control of your delivery issues.

03

01

Easily enabled for all your carriers

To analyze and claim for your delivery issues, we need a little information, such as your carrier credentials or invoices. Thanks to our platform, it only takes a few minutes to share this information and update them at any moment

02

Your claims automated from start to finish

From start to finish, everything taken care off with one solution. Our solution identifies automatically based on the transit information, whether delivery issues occur.
From there the solution automatically starts an investigation with the respective carrier and follows up until the claim comes to a resolution.

The claiming of the delivery issue. Once we are sure that an anomaly has been detected for some of your packages we make sure to start a claim to your carrier. All of the claims that are open respect the claims process of each carrier and provides all the details necessary for the carrier to lead their investigation. No more need to worry about what is necessary per reason refund or per carrier.

03

API and manual processes supported

We understand that your business might not have all the resources to completely automate the process. Therefore, Lox supports both API and a manual process to be in control of your delivery issues.
Ready to get started ?
Get in touch with our team of experts!
Ready to get started ?
Get in touch with our team of experts!

Client Testimonials

“Lox is a magic wand that helps you remove the thorns from your feet on all transport subjects and in particular on the invoicing and transport claim part.”
Louise
Head of Customer, Cheerz
“Lox is a good tool to complete complaints filled by our customer service. The tool allows us to increase the number of packages on which we make complaints (delays, losses, etc.). In addition, the team is always very responsive!”
Tom Requillart
Head of Customer Experience, Hardloop
What I particularly like about Lox is the efficiency of the solution and the savings we achieve.
Guilhem Reynaud
Project Manager, Adesa
By taking care of our refund process, Lox allowed us to save thousands of euros on our shipping costs! Moreover, thanks to their data analysis platform we have a clear follow-up of our logistic expenses and how to reduce our costs."
Pierre Vix
Project Manager, Japhy
The return on non-investment is substantial and immediate!
Eric Villlemair
CEO, Icones
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